At GreaterBay Shop, we know timely delivery matters, especially when you’re ordering for an event, celebration, or special occasion. This policy explains how shipping and delivery work for orders placed on our site.
Processing Times
Orders submitted after 9:00 AM will be processed on the following business day. Business days do not include major holidays. If you upgraded shipping we will process it same day but please reach us at info@greaterbay.shop to asap if you are placing an order past 9:00AM PST.
Shipping Methods
Faster delivery options such as 1, 2 or 3 day UPS are available during checkout for customers who need their items sooner.
Delivery Estimates
Estimated delivery dates provided at checkout are intended as a guide only. These timeframes are based on carrier projections and are not guaranteed unless a guaranteed service is specifically selected. Transit times may vary because of holidays, weather, shipping volume, carrier disruptions, or other conditions beyond our control.
Rush and Event Orders
If your order is needed for a specific date, we strongly encourage you to plan ahead and reach out before placing the order if you are unsure which shipping method to choose. While expedited options shorten transit time, kindly note they do not automatically guarantee delivery by a certain date.
Guaranteed Shipping Services
Even with those methods, customers should allow one full business day for processing before shipment or reach us at info@greaterbay.shop for same day processing.
Shipping Delays
Once a package leaves our facility and is in the hands of the shipping carrier, delivery is subject to that carrier’s operations. GreaterBay Shop cannot be held responsible for delays caused by courier issues, weather conditions, customs clearance, routing errors, or seasonal shipping congestion.
Shipping Charges and Delay-Related Claims
Shipping fees are nonrefundable in situations where a package arrives later than expected because of carrier-related delays. We are also unable to offer refunds or cancellations for missed delivery dates caused by issues outside our direct control.
Tracking and Transit Issues
Occasionally, tracking updates may pause, packages may be routed incorrectly, or scans may be delayed while in transit. These situations can happen with any carrier and do not automatically qualify an order for refund or replacement. We are happy to assist you in reviewing tracking details when needed.
Lost or Stolen Deliveries
After a package is marked as delivered by the carrier, GreaterBay Shop is not responsible for loss or theft. If this happens, customers should contact the carrier directly and also let us know so we can help where possible.
Address Accuracy
Customers are responsible for entering a complete and correct shipping address at checkout. Orders affected by an incorrect or incomplete address may be delayed, returned, or lost, and may not be eligible for cancellation or refund.
International Orders
International shipping times vary by location and may be affected by customs review and local delivery networks. Any import duties, taxes, or customs-related fees are the responsibility of the customer.
Contact
Questions about shipping can be sent to our customer service team before or after placing an order, and we’ll do our best to help. Email us at info@greaterbay.shop